Privacy Policy

Welcome to WebNovaCraft. We are committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, store and share information when you visit our website or use our services.

By accessing our website or engaging our services, you agree to the practices described in this policy. If you do not agree, please refrain from using our website.

The data controller responsible for your personal data is:

• Company: WebNovaCraft
• Location: Spain
• Email: contact@webnovacraft.com

We may collect the following types of information:

3.1 Information you provide directly

• Name and surname
• Email address
• Phone number (if provided)
• Company name (if applicable)
• Project details and messages submitted through our contact form

3.2 Information collected automatically

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent and navigation patterns
• Referring website or source

3.3 Cookies and tracking technologies

We use cookies and similar technologies to enhance your browsing experience. For full details, please refer to our Cookies Policy.

We use your personal data for the following purposes:

• To respond to your inquiries and provide requested services
• To prepare proposals, invoices and project documentation
• To communicate project updates and important notices
• To improve our website performance, content and user experience
• To comply with legal obligations
• To detect and prevent fraud or abuse

We process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

• Consent: When you voluntarily submit information through our contact form or subscribe to communications.
• Contractual necessity: When processing is required to fulfill a service agreement.
• Legitimate interest: To improve our services, website security and business operations.
• Legal obligation: When required by applicable law or regulation.

We do not sell, rent or trade your personal information. We may share data with trusted third parties only when necessary:

• Hosting providers: To store and serve our website securely.
• Analytics tools: Such as Google Analytics, to understand site usage patterns.
• Email services: To deliver communications you have requested.
• Legal authorities: When required by law or to protect our rights.

All third-party providers are required to handle your data securely and in compliance with applicable data protection legislation.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Specific retention periods include:

• Contact form submissions: Up to 12 months after the last interaction.
• Project and contractual data: For the duration required by Spanish tax and commercial law (generally up to 6 years).
• Analytics data: As defined by the respective analytics provider settings.

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data under certain conditions.
• Right to restriction: Request that we limit how we process your data.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interest or direct marketing.
• Right to withdraw consent: Withdraw consent at any time without affecting prior processing.

To exercise any of these rights, please contact us at contact@webnovacraft.com. We will respond within 30 days.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. These measures include SSL encryption, secure hosting environments and restricted access controls.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Some third-party services we use may process data outside the European Economic Area (EEA). In such cases, we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or equivalent mechanisms.

Our website and services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: contact@webnovacraft.com
• Website: webnovacraft.com

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.